If you have any questions or need assistance with this new process, please contact Help Desk. In short, Microsoft made a change that no longer allows us to use a deep link process as an alternative way to access our service accounts. Save documents, workbooks, and presentations online, in OneDrive. This landing page workaround was not a workflow created by Microsoft. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Several years ago, we built an internal landing page with the goal of providing more information to UW–Madison email users before logging into an account. Microsoft changed the internal process that affected the landing page we used to interact with service accounts. If you chose to save the password when you added your Microsoft Exchange email account to Outlook, the program automatically logs you in when you launch it. Notes: Check the Keep me signed in box if you want to go straight to next time (not recommended for shared computers). On the next page, enter your password and select Sign in. Enter your email address or phone number and select Next. Please see our KB article, “ Office 365- How to access a Service Account. Go to the sign-in page and select Sign in. How do I log in to my service account now? See here for instructions on how to access a list of all service accounts linked with your NetID. If you do, it’s likely that you already know this because it’s part of your role at the university. This is different from your personal account, which takes the form of Do I have any service accounts? Service accounts are email accounts intended to be used for shared roles, such as secretary, webmaster, newsletter and feedback, for example, or for accounts with service and programmatic access, such as printers, copiers and mailers. First things first, what’s a service account? Microsoft’s recommended workflow for accessing service accounts is through the ‘Open Another Mailbox’ feature in Outlook on the web. Beginning April 1, there is a new process for accessing your service email accounts using Outlook’s web client.
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